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Terms & Conditions

IMPORTANT LEGAL NOTICE ATTENTION: This legal notice applies to your use of this Website and to any correspondence between us and you. Please read these terms carefully before using this website or submitting your personal data to us. Using this website or otherwise submitting your personal data to us / agreeing to submit your personal data to us indicates that you accept the terms of this Privacy Policy. This notice is issued by VQ.

PRIVACY POLICY: This is to confirm that VQ takes the security and privacy of our customers and of users of this Website very seriously. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

Information we collect from you:

- Your name
- Address
- Phone number (including mobile number)
- E-mail address

Other information that we may need from time to time to provide services that you request or for market research purposes. We will never collect sensitive information about you without your specific consent. We do not store any Credit / Debit card details or share them with any third parties Our web server collects your domain name and your e-mail address. Use of personal data Your information will enable us to provide you the services that you request and to process your order (including verifying payments). We may also use your personal information for market research and customer satisfaction purposes, and so that we can administer, support, improve and develop the services that we offer.

We may contact you from time to time to let you know of our various products and services which we believe may be of interest to you. We will not email you in future unless you have given us your consent (except for the purpose of confirming and fulfilling your orders, or as we have mentioned in this Privacy Policy).

Where you supply us with third party personal information so that we can complete a delivery to that third party, we will not use such third party personal information for any purposes other than to carry out the delivery except that we may contact such third parties in the future to check if they are satisfied with our products and ask if they are interested in receiving further information from us about our products and services.

We may share your personal information and the personal information of individuals to whom we are requested to deliver products with carefully selected third parties whom we work with to provide services to you and who enable us to carry out our business.

If we need to transfer your information outside the European Economic Area for uses other than to fulfil orders that you have placed with us, we will first obtain your consent.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:
Make our website work as you'd expect Save you having to login every time you visit the site Improve the speed/security of the site Continuously improve our website for you Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:
Collect any personally identifiable information (without your express permission) Collect any sensitive information (without your express permission) Pass data to advertising networks Pass personally identifiable data to third parties Pay sales commissions You can learn more about all the cookies we use below

Granting us permission to use cookies: If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Our own cookies
We use cookies to make our website work including: Making our shopping basket and checkout work Determining if you are logged in or not There is no way to prevent these cookies being set other than to not use our site.

Third party functions
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies: Disabling these cookies will likely break the functions offered by these third parties

Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of ours’s and a large proportion of the world's websites as cookies are a standard part of most modern websites
It may be that your concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
A cookie is a small information file that is sent to your computer and is stored on your hard drive. Some websites use cookies to remember users' email addresses or log on details. We do use Cookies on our website.

We may use technology to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a cookie which would be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings so as to not accept cookies.
Every time you connect to our Website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you have looked at and which browser you use to view the pages. This information helps us to understand which areas of the site are of particular interest and which pages are not being requested. It also tells us the number of 'hits' on the Website.
Information that is collected via Cookies is used in accordance with this Privacy Policy.

Retention and storage of your information
Our site primarily uses cookies for the ecommerce part of our site in order that the basket function works correctly. We do not keep your personal details for longer than we require for these purposes that we have mentioned. When we destroy or delete any of your personal information that we hold either electronically or on paper, we make every reasonable effort to do so in secure circumstances.
Please note that our policies on privacy will be overridden where we are required or permitted to disclose personal information under law or the terms of any court order.

Checking your details
You are entitled to see the information that we hold about you. You may ask us to make any necessary changes to ensure that your information is accurate and kept up-to-date. If you wish to verify the details you have submitted to us, you may do so by contacting us using the contact details at the end of this notice. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure. If we share personal data with third parties in accordance with this Privacy Policy, we will take all reasonable measures to ensure that such third parties also take appropriate security measures in relation to your personal data.

Changes to our Privacy Policy
Any changes to our privacy policy in the future will be posted to the website and where appropriate, by email notification.

Fraud filters when placing orders
To protect customers again card fraud we use sophisticated filters when placing and completing orders based on information received from Visa, Mastercard and PayPal to determine if an order can be shipped or not. This may result in the order(s) being cancelled and automatically refunded as a preventative measure or to protect against potential fraud. We take card security extremely seriously and adopt a preventative measure at several stages of checkout and payment processing to ensure we protect our customers. In the event your order is cancelled and automatically refunded an email will be sent at time of purchase notifying you of this. At this time if you feel this has been made in error you can contact us via email or our support telephone number where we can inspect your order and advice an alternative checkout method.

Payment Methods for Checkout
When proceeding though the checkout you can either use PayPal's Express Checkout or pay directly on our website through PayPal's Secure Integrated checkout. Based on which payment option is chosen, in combination with your card type used, our system will determine where your order can be delivered too. Please read "Allowed Delivery Addresses" to find out more. We support both Visa and Mastercard when checking out through our website or you can checkout, through your PayPal account using Express Checkout and opt to use any of your chosen PayPal saved payment methods. We do not support Guest PayPal Express checkout. In order to use this option, you must already have a PayPal account setup. Please see for more details.

Allowed Delivery Addresses
We allow delivery under the following address and card conditions: - If your Debit / Credit card is registered for the 3D Secure card scheme successfully through Visa or Mastercard you can deliver to any address in UK or Europe with signed delivery. - If you checkout using PayPal's Express Checkout you can deliver to any registered address on your PayPal account. - If your card does not support the 3D Secure card scheme or your bank does not support checkout with the scheme you will only be able to deliver to the card holders billing address with signed delivery.

Product Returns
If for any reason you need to or have been requested to return an item. You must first secure an RMA code, this can be secured via email – please contact Sending returns without an RMA code will delay our response – so please make sure you have it and mark the return with it.

Unsubscribe If you wish to refuse to receive any marketing communications from us to you, please let us know at any time by emailing us on and we will comply with your request.

We are always pleased to hear from you. All comments, queries and requests regarding our products are welcomed.

You can send an email to:

Or write to us at: VQ, 9-10 Mill Lane, Alton, Hampshire, GU34 2QG

© Copyright VQ / New Dawn Innovations 2015 All rights reserved. VAT number: GB121944626 VQ is a trading name of New Dawn Innovations - a company registered in England and Wales. Company number: 07738235